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Suggestion on Bug / Tech support forum

Posted: Mon Sep 28, 2015 11:00 am
by Falcongrey
I would suggest to make a sticky on how to properly post in the bug/tech support forum. One suggestion would be as follows:

When posting a potential bug, make the subject like: [BUG] Build:(Build number) (Issue)
Additionally when posting a potential bug, make the content like: Explain in detail what the potential bug is and does, steps to duplicate this bug, log files (if applicable), any additional information pertaining to this bug that can be listed such as computer specifications if availible.
Lastly, do not post more than 1 bug per topic. Start a new topic for addition located bugs.

This kind of tracking suggestion would help narrow down locating and removing bugs by showing which build was in so if the bug was addressed in a previous build and supposed to be fixed, the devs can see that they missed something and a bug persists. It also will help them know if the posted bug is an old post and to move on. The steps to reproduce will assist the devs and reproducing the bug so they can monitor and track what is happening to quicker find a solution to remove it. And by posting only 1 bug per topic it keeps the bugs easier to find and track by the devs.

When posting a Support request, make the subject like: [Support] Build:(Build number) (Issue)
Additionally when posting a support request, make the content like: Explain in detail the issue being experienced so that devs or other forum members can address and try to help solve the issue being experienced. If applicable, list computer specifications.
Lastly, do not post more than 1 issue per topic. Start a new topic for additional issues.

Similarly to the bug, this helps streamline the forum so that issues and problems can be quickly addressed and handled. Steam BuildID can easily be found by right clicking on the game's name in the library, clicking properties, then clicking the local fliles tab. It will display at the bottom of the options "Current content BuildID:xxxxxx". If a different build ID is needed by the devs, I might suggest they add a BuildID text file in the main install folder so people can open it to see the exact build and post that.